Terms of Service

Orders placed on this website are for pickup only, at the branch and in the pickup window you choose at checkout. Delivery is not offered here; delivery orders placed through Tablevibe are covered by Tablevibe’s own terms.

You can order as a guest or signed in. Please give a name and a mobile number that are really yours, so the branch can call out your order and reach you if something changes. A guest’s only way back to an order is the tracking link shown after checkout, so keep it.

Kitchen notes are passed to the branch with your order. If an allergy is serious, call the branch before ordering to confirm what they can do.

Prices are in Philippine pesos and are the ones shown at checkout, worked out by our system from the current menu. Any promo discount is shown before you pay.

Every order is paid online before the kitchen receives it. Payment is by QR Ph, processed by PayMongo, and we never see your bank or e-wallet login. Your order is sent to the branch only once PayMongo confirms the payment. If payment is not completed in time or fails, the order is cancelled automatically and its pickup slot is released.

You will get a pickup code and a tracking page that shows when your order is being made and when it is ready. Show the code at the counter to collect it.

If you cannot collect your order: [To be supplied by the owner: how long a ready order is held, and what happens to it and to the payment if it is not collected]

A branch may decline an order it cannot fulfil, for example when an item has sold out, the kitchen is too busy, or the branch is closing. If you have already paid, the order is refunded under the refund policy below.

There is no cancel button on the site. To ask to cancel, call the branch you ordered from; their numbers are on the branches page. [To be supplied by the owner: whether a customer can cancel a paid order, until when, and what is refunded]

[To be supplied by the owner: when an order is refunded in full or in part, how to ask for one, and how long it takes]

Refunds go back through PayMongo to the account you paid from. Your tracking page shows when a payment has been refunded.

Promo codes have their own conditions, such as a minimum order, an end date, a limit on uses per customer, or particular branches, and those are checked when the code is applied. A code has no cash value and cannot be combined with another code on the same order. If an order that used a code is cancelled, the use is returned to you.

Signing in uses a one-time code sent to your email. Keep access to that email secure, since anyone who can read it can sign in as you.

We work to keep the site available and its menu, prices and opening hours correct, but the site may sometimes be unavailable or show something out of date. Nothing in these terms limits rights you have under Philippine consumer law, including the Consumer Act of the Philippines (Republic Act No. 7394).

These terms are governed by the laws of the Philippines. If something goes wrong with an order, call the branch first, since they can usually fix it fastest. For anything else, write to us at [To be supplied by the owner: registered business address].

We may update these terms. The version in effect when you place an order is the one that applies to it.